Hi! Thanks for your interest in Hot-High-Heels.com and welcome!
We know how much trust you’re placing in us when you order shoes online. I hope our story below helps you get a sense of where we came from and what we’re all about.
Hot-High-Heels.com launched in January 2015 based on a foundation of love for the most fashionable women’s shoes and the ease of shopping online. Hot-High-Heels.com was born.
We realize there are many online choices for shoe shopping but we strive to provide a uniquely special experience. While many other web sites have focused on selling hundreds of thousands of different types of shoes and even other products, we pride ourselves on having the best selection of women’s shoes anywhere on the web with personalized and knowledgeable customer service that cannot be found elsewhere.
We try our best to accommodate all special requests and give personalized attention to each and every customer. While some customers want the hassle-free experience of ordering online and receiving their shoes two days later, some customers need more information before ordering. We welcome phone calls regarding anything from fit issues (we will even try on the shoes for you!) to style advice about what outfit would look best with a certain pair of shoes. Rather than having a call center or a separate facility for customer service, everyone who answers the phone and email has direct contact with the shoes that we sell. We all love shoes as much as you do!
From the time we seek out the freshest styles at the shoe shows and from our sales reps, to our receipt of the shoes here at our warehouse, to when the shoes are categorized, described, photographed, uploaded, and shipped to our customers, our employees put extra TLC into everything we do. We get so excited to see the new shoe styles come in and when they finally arrive from the manufacturer – well, it’s like Christmas year round! Finally, we love helping people find that perfect pair (or pairs!) of shoes that brightens their day and their outfit! We get fabulous feedback from our customers and it really brightens our day as well to know we are getting it right.
We strive to continuously impress our customers with constant innovation on our web site and customer feedback is our best way of judging how things are working out for our users. Most recently we gave the site a makeover to make it easier for our customers to use and we added video content to the site to continue providing a unique experience where you can view what the shoe looks like from all angles on an actual foot.
We are very proud to have been able to give back to our community, even in these tough economic times. In the past, we threw a launch party for the Sex and the City movie premiere by renting out one of our favorite local theaters and inviting all of our customers. It was a great success with a red carpet and of course, fabulous shoes! We also had the opportunity to give free shoes to unemployed women searching for jobs, in hopes that a new pair of shoes would give them the confidence needed to put their best foot forward in their interviews. We are constantly looking for more opportunities to give back any way that we can.